Mazz Growth OSMazzGrowth OS
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Terms of Service

Last updated: April 29, 2026

These Terms of Service ("Terms") govern your access to and use of Mazz Growth OS ("the Service"), provided by Mazz Industries Inc. ("we," "us," "our," or "the Company"), a corporation registered in British Columbia, Canada, with its registered address at 990 Ironwood Court, Langford, BC, Canada V9B 0G8.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Mazz Growth OS is a business-to-business software platform that provides marketing analytics, performance dashboards, and AI-generated recommendations for ecommerce brands. The Service connects to third-party platforms (including Shopify, Meta, Google, and Klaviyo) on your authorization to ingest data and produce insights.

We may modify, suspend, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that affect existing users.

2. Eligibility and Accounts

To use the Service you must:

  • Be at least 18 years of age and have the legal capacity to enter into these Terms.
  • Be using the Service for legitimate business purposes, not personal or consumer use.
  • Have authority to bind the organization on whose behalf you are using the Service.
  • Have authority to connect any third-party platforms you link to the Service.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at security@mazzmarketing.ca if you suspect unauthorized access.

3. Your Data and Connected Platforms

3.1 Ownership

You retain all rights to the data you provide to the Service, including data ingested from your connected platforms ("Customer Data"). We do not claim ownership of Customer Data.

3.2 License to Operate the Service

You grant us a limited, non-exclusive, worldwide license to access, process, store, transmit, and display your Customer Data solely as necessary to provide the Service to you. This license terminates when you delete your account or disconnect the relevant platform, subject to the retention periods in our Privacy Policy.

3.3 Connected Platform Authorizations

When you connect a third-party platform to the Service, you authorize us to access that platform on your behalf using the scopes and permissions disclosed at the time of connection. You represent that you have the right to grant this authorization for any account you connect.

3.4 Compliance with Platform Terms

Your use of the Service in connection with third-party platforms is also subject to those platforms' terms of service, including but not limited to the Meta Platform Terms, the Shopify API License and Terms of Use, the Google API Services User Data Policy, and the Klaviyo Terms of Service. You are responsible for compliance with those terms.

4. Acceptable Use

You agree not to:

  • Use the Service to violate any law, regulation, or third-party right.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as expressly permitted by law.
  • Resell, sublicense, or provide the Service to any third party without our written consent.
  • Probe, scan, or test the vulnerability of the Service or breach its security or authentication measures.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Submit data that infringes intellectual property rights, contains malware, or is unlawful.
  • Use the Service to send unsolicited communications to your end customers.
  • Use the Service to develop a competing product.
  • Exceed reasonable usage limits as published or communicated to you.

We may suspend or terminate access for violations of this Section.

5. AI-Generated Content

The Service uses the Anthropic Claude API to generate analyses, recommendations, and other content ("AI Output"). You acknowledge:

  • AI Output is generated probabilistically and may contain errors, inaccuracies, or omissions.
  • AI Output is not professional advice (financial, legal, marketing, or otherwise).
  • You are responsible for reviewing AI Output before acting on it.
  • You should not rely solely on AI Output for material business decisions without independent verification.

We make no warranty that AI Output will be accurate, complete, or fit for any particular purpose.

6. Fees and Payment

If the Service is offered on a paid basis, fees, billing terms, and refund policies will be set out in a separate order form, subscription plan, or commercial agreement. Unless otherwise stated:

  • Fees are billed in advance and non-refundable except where required by law.
  • We may change fees with at least 30 days' notice for the next billing period.
  • You are responsible for applicable taxes.
  • Late payments may result in suspension of the Service.

7. Intellectual Property

The Service, including all software, designs, text, graphics, and AI agent prompts, is owned by Mazz Industries Inc. or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. No other rights are granted.

Feedback you provide about the Service may be used by us without obligation or compensation to you.

8. Confidentiality

Each party may receive confidential information from the other. The receiving party will:

  • Use confidential information only to perform under these Terms.
  • Protect it with at least the same care it uses for its own confidential information, and no less than reasonable care.
  • Not disclose it to third parties except to subprocessors bound by similar obligations or as required by law.

This obligation does not apply to information that is public, independently developed, or rightfully received from a third party.

9. Privacy

Our handling of personal information is governed by our Privacy Policy at https://www.mazzos.ca/privacy, which is incorporated into these Terms by reference.

10. Third-Party Services

The Service depends on third-party services (Supabase, Vercel, Anthropic, and the platforms you connect). We are not responsible for the availability, accuracy, or behavior of those third-party services. Outages or changes to their APIs may affect the Service.

11. Term and Termination

11.1 Term

These Terms remain in effect while you have an account.

11.2 Termination by You

You may terminate by deleting your account or by emailing support@mazzmarketing.ca. Termination does not entitle you to a refund of pre-paid fees except as required by law.

11.3 Termination by Us

We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, if continued provision of the Service exposes us to legal risk, or if we discontinue the Service. Where reasonable, we will give you notice and an opportunity to cure.

11.4 Effect of Termination

Upon termination:

  • Your right to access the Service ceases immediately.
  • We will delete or anonymize your data in accordance with our Privacy Policy.
  • Sections of these Terms that by their nature survive termination (including ownership, confidentiality, disclaimers, limitations of liability, and dispute resolution) will survive.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.

WITHOUT LIMITING THE FOREGOING, AI OUTPUT IS PROVIDED WITHOUT WARRANTY OF ACCURACY OR SUITABILITY FOR ANY PURPOSE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • IN NO EVENT WILL MAZZ INDUSTRIES INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

These limitations apply regardless of the legal theory of liability and are a fundamental basis of the bargain between us.

14. Indemnification

You agree to indemnify and hold Mazz Industries Inc. harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of law or third-party rights; (c) your Customer Data; or (d) your use of the Service in connection with third-party platforms in violation of those platforms' terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in British Columbia, Canada, for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

16. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

17. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between us.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce any provision is not a waiver.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
  • Notices. Notices to us must be sent to legal@mazzmarketing.ca with a copy to the address below. Notices to you may be sent by email to the address on your account.

18. Contact

Mazz Industries Inc. 990 Ironwood Court Langford, BC, Canada V9B 0G8

General: hello@mazzmarketing.ca Legal: legal@mazzmarketing.ca Privacy: privacy@mazzmarketing.ca Security: security@mazzmarketing.ca